Liberty Mutual property claims: documentation the desk adjuster can approve

How claims are filed

• Online in the account, which Liberty Mutual says takes 5 to 10 minutes and is available 24/7 [source]
• Liberty Mutual mobile app [source]
• By phone at 800-2CLAIMS [source]

Claims phone: 800-2CLAIMS (personal insurance claims) [source]

Liberty Mutual's home claims page

Tracking and sending documents

Claims are tracked online: status, repair scheduling and contact with the claims representative. [source]

Online claim management lets the policyholder upload a list of damaged items, photos, receipts and estimates; the app can take damage photos for an estimate. [source]

Send your estimate or supplement through the channel Liberty Mutual names above, and keep the upload confirmation with the claim file.

Preferred Water Mitigation Experts

Licensed, certified, background-checked water mitigation vendors who typically contact the customer within an hour, arrive within four, work at pre-negotiated rates and bill Liberty Mutual directly. Use is optional. [source]

Network membership is Liberty Mutual's decision, not ours. Our estimates and supplements are prepared for any contractor on the claim, in or out of the network.

Additional damage and supplements

Liberty Mutual's public site does not describe a supplement submission process. In practice the supplement goes to the assigned claim handler through the same document channel as the claim; we write it so the handler can approve it line by line.

Some claims need only photos; after review Liberty Mutual provides a repair estimate for covered damages that the adjuster reviews with the policyholder. [source]